WYLER Service Concept

WYLER AG has a strong and transparent Service Philosophy: Our customer should feel like:

“There are no problems with WYLER products, and in the rare case that there
is a problem WYLER solves it efficiently and to my full satisfaction”

We would like to make it as easy as possible for any WYLER customer – wherever in the world he is - to deal with us.

Transparent transportation costs

1. Products under warranty:

As of January 1, 2007 WYLER AG will absorb transportation costs to and
from Switzerland for products showing errors during the warranty period

1. WYLER is only absorbing the transportation cost and the cost to import the instrument into Switzerland.

2. Our representatives will absorb the cost of re-importing the instrument into their country! They will be responsible for defining the paperwork to ensure a cost-efficient process considering your local rules and regulations!

3. In countries where we WYLER does not have a representative, the cost for re-importing the instrument into the country has to be absorbed by the customer

4. The final decision whether or whether not a specific case is a justified warranty remains with WYLER

2. Products no longer under warranty
   If a product gets defective after the warranty period the customer has of course to pay for transportation. In order to reduce distance to WYLER we would like to make sure that a customer from Asia or from South America has the same short “distance” to WYLER (in terms of transportation costs) as a European customer.
   
   Transportation costs: (max amount for the whole world):

   Clinotronic Plus	CHF   75.- for each way
   CLINO 2000	CHF 100.- for each way
   Single Level (Minilevel / BlueLEVEL)	CHF 125.- for each way
   Engineers Set	CHF 150.- for each way
   NivelSWISS	CHF 150.- for each way

Measuring systems are becoming more and more complex and are therefore subject to continuous supervision in respect of quality and reliability. For this purpose WYLER SWITZERLAND offers the option of a MAINTENANCE CONTRACT with the purchase of new instruments.

The MAINTENANCE CONTRACT offers the following services to the customer:

• Complete inspection and re-adjustment of the instrument / system in a yearly interval as well as remedy of defaults reported by the customer

• The scope of delivery includes an internationally recognised Calibration Certificate SCS for the entire system confirming the performance after the service intervention. Traceable certificates SCS are issued according our accreditation as a calibration laboratory by the Swiss authorities

• Highest priority for repair works

• Technical enhancements and modifications published by WYLER, if this is considered suitable
   

The MAINTENANCE CONTRACT does not include:

• Costs for packing and transport of the instrument(s) from the customer to WYLER and back, neither directly or through the WYLER distribution partner

• Repair of instruments modified or repaired by other than WYLER staff or persons duly authorised by WYLER, particularly when such interventions render repair or adjustment works more difficult

• Repair of instruments modified, extended or damaged by using accessories not delivered or authorised by WYLER

• Repair or replacement of parts, which have not been delivered or authorised by WYLER for the respective instrument, as well as the supplementary working hours to determine the necessity of such works

• Repair of electrical or mechanical equipment or instruments, including external power supply units, apart from accessories delivered or authorised by WYLER

• Instruments damaged due to other reasons than normal use, particularly damages caused by transport, unsuitable handling and/or operation, third party intervention or force majeure (e.g. fire, water, explosion or lightning-stroke)