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WYLER REPAIR SERVICE
WYLER AG has a strong and transparent service
philosophy: Our customers should feel that:
“There are no problems with WYLER
products, and in the rare case that there is a
problem, WYLER solves it efficiently and to my
full satisfaction”
We would like to make it as easy as possible for any
WYLER customer - wherever in the world he is - to deal
with us.
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Products under warranty:
Since January 1, 2007, WYLER AG is absorbing
shipping costs to and from Switzerland for products
showing errors during the warranty period.
- WYLER only absorbs the
shipping cost, and the cost to import the instrument
into Switzerland.
- Our representatives will
absorb the cost of re-importing the instrument into
their country. They will be responsible for defining
the paperwork to ensure a cost-efficient process
considering the local rules and regulations.
- In countries where
WYLER does not have a representative, the cost for
re-importing the instrument into the country must be
absorbed by the customer
- The final decision as to
whether or not a specific case is a justified
warranty issue remains with WYLER
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Products no longer under warranty:
If a product becomes defective after the warranty
period, the customer will be required to pay for
shipping. In order to reduce the distance to WYLER,
we would like to make sure that a customer from Asia
or South America has the same short “distance” to
WYLER (in terms of shipping costs) as a European
customer, and are therefore offering subsidized
shipping costs for customers outside of Europe:
Shipping costs under the cooperation agreement with
TNT: (max. amount worldwide):
- CLINOTRONIC PLUS
- CLINO 2000
- Single instruments (MINILEVEL/
BlueLEVEL)
- ENGINEER-SET
- nivelSWISS
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- CHF 90.- each way
- CHF 125.- each way
- CHF 150.- each way
- CHF 200.- each way
- CHF 150.- each way
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Prices as per November 1st, 2012 (We reserve
the right to adjust our prices at all times)
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Repair categories for each type of WYLER
instruments:
There are three repair categories for each type of WYLER
instruments *):
| Level 1 repair |
No operation into the measurement unit
required, lapping/scraping of measuring
base, control/adjust gain and drift. |
| Level 2 repair |
Measurement unit has to be opened, minor
electronic repairs, twist adjustment,
grinding and lapping/scraping of
measuring base, control/adjust gain and
drift. |
| Level 3 repair |
Measurement unit has to be opened, major
electronic repair, new measuring cell,
new housing, grinding and
lapping/scraping of measuring base, new
calibration, control/adjust. gain and
drift. |
*) the exact definition
of Level 1, 2 or 3 – repair is dependent on the
type of instrument.
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Reduced turn-around time for repairs
Many
customers are very dependent on their instruments,
as they use them daily. They can therefore not do
without them for a long period of time. In such
cases, WYLER AG, in cooperation with TNT, has
implemented an Express Repair Service, called ERS.
Employing this service, the total turn-around time
including the transport from and to WYLER can be
reduced considerably.
The process looks as follows
- The customer announces the repair request
to the local WYLER partner in his country
- The WYLER partner informs the customer about the
conditions and advantages of the ERS:
- reduced turn-around time
- required acceptance to repair without quote
up to 65 % of the price for a new instrument
- Transportation with TNT
- Afterward, the customer will receive all
information and instructions necessary for smooth
handling. The customer only has to pack the product
suitably, fill in a form for the TNT courier
service, and notify the local TNT office when the
item is ready for pick-up. Everything else will run
automatically.
- Products reaching WYLER under this ERS service
will be given priority handling, and the instrument
will be returned using the same courier service.
- The invoicing will be through the WYLER partner
in your country.
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